Guest Satisfaction Audit

RateGain’s Hotel Pricing Trends – US (Jan – Mar 2013)

122 days

by RateGain in Guest Satisfaction Audit, Hotel Industry, Hotel Pricing Trends, Online Reputation, Online Travel Industry, Rate Shopping, Revenue Management, Revenue Management, Travel Technology Trends

Data trends on cheapest hotel rates as well as median rate for three months of three, four and five star hotels across some of the major cities in US.

This set covers January to March 2013, taken in the 2nd week of January 2013 (all rates are in US dollars for two adults for a one-night stay).

Three star [click for larger image]:

City	Check In Month	Minimum Rate	Median Rate	Cheapest Hotel in the City
CHICAGO	January	67.51	139.72	URBAN HOLIDAY LOFTS
	February	61.34	128.07	LA QUINTA INN ARLINGTON HEIGHT
	March	61.34	156.66	LA QUINTA INN ARLINGTON HEIGHT
FLORIDA	January	47.06	124.76	RAMADA GATEWAY HOTEL AND INN
	February	47.06	125.44	RAMADA GATEWAY HOTEL AND INN
	March	56.67	140.63	RAMADA GATEWAY HOTEL AND INN
LOS ANGELES	January	78.66	163.9	BEVERLY INN
	February	78.66	173.385	BEVERLY INN
	March	78.66	175.01	BEVERLY INN
MIAMI	January	71.73	191.25	HOLIDAY INN EXPRESS HOTEL & SUITES MIAMI
	February	71.73	208.95	HOLIDAY INN EXPRESS HOTEL & SUITES MIAMI
	March	71.73	223.04	HOLIDAY INN EXPRESS HOTEL & SUITES MIAMI
MONTREAL	January	46.8	113.97	AUBERGE CELEBRITIES BY EXCLUSIVE-HOTELS
	February	50.4	113.98	AUBERGE CELEBRITIES BY EXCLUSIVE-HOTELS
	March	50.4	130.26	AUBERGE CELEBRITIES BY EXCLUSIVE-HOTELS
NEW YORK	January	82.84	169.9	BEST WESTERN ROBERT TREAT HOTEL
	February	82.08	188.25	BEST WESTERN ROBERT TREAT HOTEL
	March	94.15	231.85	COUNTRY INN & SUITES LONG ISLAND CITY
PHILADELPHIA	January	100.18	159.97	HOLIDAY INN EXPRESS HOTEL & SUITES PHILADELPHIA-CHOCTAW
	February	95.17	179.49	HOLIDAY INN EXPRESS HOTEL & SUITES PHILADELPHIA-CHOCTAW
	March	95.17	193.835	HOLIDAY INN EXPRESS HOTEL & SUITES PHILADELPHIA-CHOCTAW
TORONTO	January	70.9	147.615	DELUXE INN
	February	70.9	138.47	DELUXE INN
	March	70.9	147.6	DELUXE INN
VANCOUVER	January	67.66	103.93	AIRPORT INN VANCOUVER
	February	66.81	108.75	LA QUINTA INN & SUITES VANCOUVER
	March	66.81	118.095	LA QUINTA INN & SUITES VANCOUVER

Four star [click for larger image]:

City	Check In Month	Minimum Rate	Median Rate	Cheapest Hotel in the City
CHICAGO	January	114.79	177.95	WYNDHAM CHICAGO
	February	103.02	166.57	HOTEL BLAKE
	March	117.6	200.97	HOLIDAY INN CHICAGO OAKBROOK
FLORIDA	January	108.08	254.265	ORANGE LAKE RESORT BY HOLIDAY INN CLUB VACATION
	February	108.08	236.925	ORANGE LAKE RESORT BY HOLIDAY INN CLUB VACATION
	March	120.49	213.74	DOUBLETREE BY HILTON AT THE ENTRANCE TO UNIVERSAL
LOS ANGELES	January	126.21	279.87	RADISSON LOS ANGELES AIRPORT
	February	142.28	274.85	DOUBLETREE HOTEL CLAREMONT
	March	142.28	260.84	DOUBLETREE HOTEL CLAREMONT
MIAMI	January	144.81	285.01	FASHIONHAUS HOTEL
	February	161.25	337.38	OCEAN HOTEL
	March	182.48	346.86	EMBABY SUITES AIRPORT
MONTREAL	January	84.94	176.05	MARITIME PLAZA
	February	84.94	178.77	MARITIME PLAZA
	March	84.94	178.77	MARITIME PLAZA
NEW YORK	January	85.83	277.75	HOTEL BPM
	February	101.03	281.74	RAVEL HOTEL
	March	101.03	346.6	RAVEL HOTEL
PHILADELPHIA	January	77.88	217.73	SOCIETY HILL HOTEL
	February	77.88	222.385	SOCIETY HILL HOTEL
	March	123.96	229.25	SOCIETY HILL HOTEL
TORONTO	January	89.27	227.7	DOWNTOWN HOME INN B&B
	February	96.13	239.02	THE YORKLAND HOTEL
	March	105.28	226.635	THE YORKLAND HOTEL
VANCOUVER	January	104.45	185.155	EXECUTIVE VINTAGE PARK
	February	87.96	177.23	LISTEL HOTEL
	March	87.96	196.64	LISTEL HOTEL

Five star [click for larger image]:

City	Check In Month	Minimum Rate	Median Rate	Cheapest Hotel in the City
CHICAGO	January	147.42	409.01	THE DRAKE HOTEL CHICAGO
	February	166.56	403.505	THE DRAKE HOTEL CHICAGO
	March	166.57	428.71	SWISSOTEL DOWNTOWN
LOS ANGELES	January	333.77	547.49	SUNSET MARQUIS HOTEL AND VILLAS
	February	333.77	489.63	SUNSET MARQUIS HOTEL AND VILLAS
	March	333.77	489.63	SUNSET MARQUIS HOTEL AND VILLAS
MIAMI	January	394.03	587.9	SHORE CLUB
	February	334.92	586.47	SHORE CLUB
	March	334.92	546.64	SHORE CLUB
MONTREAL	January	141.76	232.745	HOTEL CHATEAU SAINT-MARC
	February	141.76	215.365	HOTEL CHATEAU SAINT-MARC
	March	160.36	202.165	FAIRMONT QUEEN ELIZABETH
NEW YORK	January	232.08	572.68	MONDRIAN SOHO
	February	275.64	572.68	MONDRIAN SOHO
	March	291.23	589.31	EMBABY SUITES
TORONTO	January	295.27	600.82	SOHO METROPOLITAN
	February	295.2	562.715	SOHO METROPOLITAN
	March	295.2	623.58	SOHO METROPOLITAN
VANCOUVER	January	202.2	287.16	THE SUTTON PLACE HOTEL
	February	202.2	262.66	THE SUTTON PLACE HOTEL
	March	202.2	287.575	THE SUTTON PLACE HOTEL

NB: RateGain specializes in competitive price intelligence and rate shopping solutions for hotels, online travel companies and airlines. It currently tracks more than one billion hotel rates every month across countries in US, Europe, Middle East, Asia and Latin America.

NB2: The above data is indicative in nature and RateGain can’t be held liable for its accuracy or usefulness for any purpose.

RateGain’s Hotel Pricing Trends – ME (Nov 2012 – Jan 2013)

192 days

by RateGain in Guest Satisfaction Audit, Hotel Industry, Hotel Pricing Trends, Online Reputation, Rate Shopping, Revenue Management, Revenue Management, Travel Technology Trends

Data trends on cheapest hotel rates as well as median rate for three months of three, four and five star hotels across some of the major cities in ME.

This set covers November to January 2012, taken in the 1st week of November 2012 (all rates are in US dollars for two adults for a one-night stay).

Three star [click for larger image]:

City	Check In Month	Minimum Rate	Median Rate	Cheapest Hotel in the City
ABU DHABI	Jan	74.87	98.69	PREMIER INN ABU DHABI CAPITAL CENTRE
	Nov	71.05	173.69	AL DIAR MINA HOTEL
	Dec	60.67	118.45	CENTRO AL MANHAL
AMMAN	Jan	89.95	96.59	IBIS
	Nov	49.46	113.03	ABU QUBOH HOTEL SUITES
	Dec	69.29	118.43	LIWAN
BEIRUT	Jan	66.00	77.00	EMBASSY HOTEL
	Nov	56.00	110.00	MINTO SUITES FURNISHED APARTMENTS
	Dec	60.50	119.96	SUITE HOTEL MERLOT
CAIRO	Nov	35.00	60.00	NEW GARDEN PALACE HOTEL
	Dec	40.00	50.95	PHARAOHS DOKI
DOHA	Jan	90.00	97.25	LA VILLA PALACE
	Nov	51.91	118.18	QATAR INTERNATIONAL HOTEL
	Dec	64.55	151.07	QATAR INTERNATIONAL HOTEL
DUBAI	Jan	72.15	162.28	IBIS AL BARSHA
	Nov	31.86	135.51	JORMAND SUITES
	Dec	54.81	130.73	IBIS AL BARSHA
ISTANBUL	Jan	37.22	79.68	TUGRA HOTEL
	Dec	43.96	81.54	TULIP GUESTHOUSE
KUWAIT	Jan	96.30	111.12	IBIS SHARQ
	Nov	88.87	121.42	MARINA ROYAL HOTEL SUITE
	Dec	93.75	112.63	IBIS SHARQ
MUSCAT	Jan	87.67	123.30	BEACH HOTEL
	Nov	67.13	121.56	HOTEL GOLDEN OASIS
	Dec	67.13	130.68	HOTEL GOLDEN OASIS
RIYADH	Nov	39.73	130.92	AL FURSAN SUITES APARTMENTS
SHARJAH	Jan	130.68	130.69	CRYSTAL PLAZA HOTEL
	Nov	38.12	114.35	SAHARA HOTEL
	Dec	75.14	90.34	SHARJAH INTERNATIONAL AIRPORT HOTEL
TEL AVIV	Jan	113.00	184.45	IMPERIAL HOTEL TEL AVIV
	Nov	52.00	195.00	GORDON INN
	Dec	113.33	173.95	ARMON HAYARKON HOTEL

Four star [click for larger image]:

City	Check In Month	Minimum Rate	Median Rate	Cheapest Hotel in the City
ABU DHABI	Jan	102.10	150.01	NOVOTEL CENTRE HOTEL
	Nov	74.07	241.65	GRAND CONTINENTAL FLAMINGO
	Dec	85.24	188.05	GRAND CONTINENTAL ABU DHABI HOTEL
AMMAN	Jan	123.85	140.74	BELLEVUE HOTEL
	Nov	68.69	170.10	CANYON BOUTIQUE HOTEL
	Dec	91.50	169.59	AL FANAR PALACE HOTEL
BEIRUT	Jan	158.40	224.40	CITY SUITE HOTEL
	Nov	64.58	173.25	CORAL SUITES AL HAMRA HOTEL
	Dec	64.58	192.94	CORAL SUITES AL HAMRA HOTEL
CAIRO	Jan	32.90	120.55	TIBA PYRAMIDS
	Dec	30.70	99.03	TIBA PYRAMIDS
DOHA	Jan	109.86	172.78	MERCURE GRAND HOTEL
	Nov	82.70	187.14	ROYAL QATAR
	Dec	82.70	252.39	ROYAL QATAR
DUBAI	Jan	76.78	228.70	MOON VALLEY HOTEL
	Nov	61.27	212.36	GRAND MIDWEST HOTEL APARTMENTS
	Dec	73.09	202.32	ARABIAN PARK APARTMENTS
ISTANBUL	Jan	47.64	139.74	ASSOS HOTEL ISTANBUL
	Nov	46.39	165.99	ASSOS HOTEL ISTANBUL
	Dec	46.39	128.23	ASSOS HOTEL ISTANBUL
KUWAIT	Jan	171.07	293.62	SAFIR INTERNATIONAL HOTEL KUWAIT
	Nov	103.09	322.96	RAOUM INN
	Dec	216.50	306.59	SAFIR INTERNATIONAL HOTEL KUWAIT
MUSCAT	Jan	90.79	157.82	AL MAHA INTERNATIONAL HOTEL
	Nov	78.21	194.81	SAFEER HOTEL SUITES
	Dec	78.21	199.61	SAFEER HOTEL SUITES
RIYADH	Jan	101.22	176.00	HOTEL AL KHOZAMA, A ROSEWOOD HOTEL
	Nov	48.00	214.60	ORKID NIGHTS APARTMENT
	Dec	101.22	176.00	HOTEL AL KHOZAMA, A ROSEWOOD HOTEL
SHARJAH	Jan	68.06	111.45	AL MAHA REGENCY HOTEL SUITES
	Nov	45.38	125.15	AL MAHA REGENCY HOTEL SUITES
	Dec	54.44	112.51	AL MAHA REGENCY HOTEL SUITES
TEL AVIV	Jan	127.78	211.42	GRAND BEACH
	Nov	127.78	234.00	GRAND BEACH
	Dec	127.78	219.00	GRAND BEACH

Five star [click for larger image]:

City	Check In Month	Minimum Rate	Median Rate	Cheapest Hotel in the City
ABU DHABI	Jan	92.57	170.54	VISION HOTEL APARTMENTS DELUXE
	Nov	88.50	400.28	ORYX HOTEL
	Dec	76.81	318.75	LE ROYAL MERIDIEN
AMMAN	Jan	164.91	216.91	HOLIDAY INN
	Nov	107.52	273.74	HOLIDAY INN
	Dec	107.56	265.88	HOLIDAY INN
BEIRUT	Jan	195.50	307.38	HABTOOR GRAND HOTEL CONVENTION CENTER & SPA
	Dec	88.00	342.74	CORAL BEACH HOTEL AND RESORT BEIRUT
CAIRO	Jan	41.58	161.50	CATARACT PYRAMIDS RESORT
	Nov	31.38	228.75	CATARACT PYRAMIDS RESORT
	Dec	31.38	200.39	CATARACT PYRAMIDS RESORT
DOHA	Jan	142.81	271.90	RAMADA PLAZA DOHA
	Nov	118.13	379.06	CONCORDE HOTEL DOHA
	Dec	118.13	431.25	CONCORDE HOTEL DOHA
DUBAI	Jan	122.24	601.62	METROPOLITAN PALACE
	Nov	76.57	413.37	SAVOY PARK HOTEL APARTMENTS
	Dec	91.87	391.96	SAVOY PARK HOTEL APARTMENTS
ISTANBUL	Jan	66.77	263.40	ERESIN TOPKAPI(GROUP ONLY)
	Nov	38.51	284.75	GREEN PARK MERTER
	Dec	83.46	250.48	ERESIN TOPKAPI(GROUP ONLY)
KUWAIT	Jan	149.50	352.24	RAMADA KUWAIT HOTEL
	Nov	149.06	389.89	RAMADA KUWAIT HOTEL
	Dec	149.50	357.64	RAMADA KUWAIT HOTEL
MUSCAT	Jan	159.34	213.19	CITY SEASONS HOTEL MUSCAT
	Nov	129.87	422.39	AL NAHDA RESORT & SPA
	Dec	159.34	405.12	CITY SEASONS HOTEL MUSCAT
RIYADH	Jan	138.66	173.33	MENA GRAND – KHALDIA
	Nov	79.47	300.48	CORP EXECUTIVE DEIRA HOTEL
	Dec	79.47	178.66	CORP EXECUTIVE DEIRA HOTEL
SHARJAH	Jan	156.49	228.70	HOLIDAY INN SHARJAH
	Nov	97.19	220.24	RUBY LIVING COURTS
	Dec	102.91	156.49	RUBY LIVING COURTS
TEL AVIV	Jan	100.00	306.00	DEBORAH
	Nov	115.21	344.00	DEBORAH
	Dec	100.00	295.22	DEBORAH

NB2: The above data is indicative in nature and RateGain can’t be held liable for its accuracy or usefulness for any purpose.

RateGain’s Hotel Pricing Trends – USA (Oct – Dec 2012)

214 days

Data trends on cheapest hotel rates as well as median rate for three months of three, four and five star hotels across some of the major cities in USA.

This set covers October to December 2012, taken in the 2nd week of October 2012 (all rates are in US dollars for two adults for a one-night stay).

Three star [click for larger image]:

City	Check In Month	Minimum Rate	Median Rate	Cheapest Hotel in the City
BOSTON	Oct	136.3	295.73	HOLIDAY INN SELECT WOBURN
	Nov	87.2	211.73	DOUBLETREE CLUB BAYSIDE
	Dec	86.1	171.09	MIDTOWN HOTEL
CHICAGO	Oct	47.6	215.00	URBAN HOLIDAY LOFTS
	Nov	51.6	191.75	URBAN HOLIDAY LOFTS
	Dec	54.7	176.22	LA QUINTA INN ARLINGTON HEIGHT
HOUSTON	Oct	45.0	134.60	ECONO LODGE HOUSTON HOBBY AIRPORT
	Nov	63.9	129.45	ECONO LODGE HOUSTON HOBBY AIRPORT
	Dec	63.9	148.18	ECONO LODGE HOUSTON HOBBY AIRPORT
LAS VEGAS	Oct	20.5	123.56	FIESTA RANCHO HOTEL AMP; CASINO
	Nov	22.1	105.94	BOULDER STATION HOTEL
	Dec	27.2	126.65	DAYS INN LAS VEGAS AT WILD WIL (AAE CASINO HOTEL WILD WEST – LAS VEGAS)
PHILADELPHIA	Oct	94.3	199.99	HOLIDAY INN EXPRESS HOTEL & SUITES PHILADELPHIA-CHOCTAW
	Nov	92.7	171.65	FAIRFIELD INN PHILADELPHIA AIRPORT
	Dec	94.3	179.39	HOLIDAY INN EXPRESS HOTEL & SUITES PHILADELPHIA-CHOCTAW
SEATTLE	Oct	64.2	162.91	RAMADA LIMITED TUKWILA SEATAC HOTEL
	Nov	75.7	130.39	HAMPTON INN SEATTLE/AIRPORT
	Dec	64.2	128.87	RAMADA LIMITED TUKWILA SEATAC HOTEL
TORONTO	Oct	63.4	166.71	RADISSON SUITES HOTEL TORONTO AIRPORT
	Nov	63.3	161.77	COMFORT HOTEL AIRPORT NORTH TORONTO
	Dec	65.3	137.26	COMFORT HOTEL AIRPORT NORTH TORONTO
VANCOUVER	Oct	40.4	142.90	CENTURY PLAZA AND SPA HOTEL
	Nov	60.3	135.02	COMFORT INN DOWNTOWN VANCOUVER
	Dec	60.3	127.50	COMFORT INN DOWNTOWN VANCOUVER

Four star [click for larger image]:

City	Check In Month	Minimum Rate	Median Rate	Cheapest Hotel in the City
BOSTON	Oct	97.4	450.94	DOUBLETREE HOTEL BOSTONWESTBOR
	Nov	85.2	334.52	HILTON BOSTONDEDHAM
	Dec	115.7	228.03	DOUBLETREE GUEST SUITES
CHICAGO	Oct	78.9	324.76	HAMPTON INN SUITES LINCOLNSHIR
	Nov	74.5	277.52	HAMPTON INN SUITES LINCOLNSHIR
	Dec	74.5	220.00	HAMPTON INN SUITES LINCOLNSHIR
HOUSTON	Oct	83.8	177.33	CROWNE PLAZA HOTEL HOUSTON NORTH – GREENSPOINT
	Nov	62.0	153.21	CROWNE PLAZA HOUSTON RIVER OAKS HOTEL
	Dec	79.2	186.03	HILTON HOUSTON NORTH
LAS VEGAS	Dec	23.0	165.35	IMPERIAL PALACE HOTEL & CASINO
PHILADELPHIA	Oct	112.8	263.54	HILTON PHILADELPHIA AIRPORT
	Nov	109.0	200.45	CROWNE PLAZA PHILADELPHIA
	Dec	126.1	214.52	HILTON PHILADELPHIA AIRPORT
SEATTLE	Oct	111.2	242.78	HOTEL DECA
	Nov	111.0	204.53	HOTEL DECA
	Dec	111.3	206.43	HOTEL DECA
TORONTO	Oct	83.7	250.88	HOLIDAY INN SELECT TORONTO AIRPORT
	Nov	93.1	275.92	DELTA CHELSEA
	Dec	97.2	219.82	DELTA CHELSEA
VANCOUVER	Oct	103.8	317.93	VICTORIAN HOTEL
	Nov	129.6	243.72	ROSEDALE ON ROBSON SUITE
	Dec	97.6	230.27	DELTA VANCOUVER SUITES

Five star [click for larger image]:

City	Check In Month	Minimum Rate	Median Rate	Cheapest Hotel in the City
BOSTON	Oct	275.0	536.29	ELIOT
	Nov	195.0	438.34	ELIOT
	Dec	189.1	344.78	FAIRMONT COPLEY PLAZA
CHICAGO	Oct	171.0	505.74	INTERCONTINENTAL CHICAGO O’HARE
	Nov	89.0	352.04	PALMER HOUSE HILTON
	Dec	114.8	226.98	PALMER HOUSE HILTON
HOUSTON	Oct	92.6	289.36	CANDLEWOOD SUITES HOUSTON MEDICAL CENTER
	Nov	92.6	206.30	CANDLEWOOD SUITES HOUSTON MEDICAL CENTER
	Dec	92.6	298.50	CANDLEWOOD SUITES HOUSTON MEDICAL CENTER
NEW YORK	Oct	233.9	720.69	CONRAD NEW YORK
	Nov	169.0	680.52	MILLENIUM HILTON
	Dec	196.6	632.03	MILLENIUM HILTON
PHILADELPHIA	Oct	107.5	215.67	FOUR POINTS BY SHERATON PHILADELPHIA
	Nov	97.7	229.00	FOUR POINTS BY SHERATON PHILADELPHIA
	Dec	82.8	127.17	FOUR POINTS BY SHERATON PHILADELPHIA
SEATTLE	Oct	169.0	252.54	COURTYARD SEATTLE DOWNTOWN / PIONEER SQUARE
	Nov	189.0	220.48	COURTYARD SEATTLE DOWNTOWN / PIONEER SQUARE
	Dec	139.5	232.10	GRAND HYATT SEATTLE
TORONTO	Oct	70.4	384.72	CROWNE PLAZA HOTEL TORONTO AIRPORT
	Nov	93.7	521.56	CROWNE PLAZA HOTEL TORONTO AIRPORT
	Dec	90.9	509.34	CROWNE PLAZA HOTEL TORONTO AIRPORT
VANCOUVER	Oct	162.6	374.46	LE SOLEIL
	Nov	157.1	272.09	LE SOLEIL
	Dec	150.7	266.50	PAN PACIFIC VANCOUVER

NB2: The above data is indicative in nature and RateGain can’t be held liable for its accuracy or usefulness for any purpose.

The Relationship Between Social Media and Revenue Management

227 days

by RateGain in Channel Management, Guest Satisfaction Audit, Online Reputation, Price Intelligence, Rate Shopping, Revenue Management, Revenue Management, Social Media

The Relationship between social media and revenue management from RateGain

David Guilfoyle, Market Manager – UK & Ireland presented on “The Relationship between Revenue Management and Social Media” at HOSPA on Sept 21, 2012 . The presentation focuses on the importance of social media towards building trust, engagement, credibility in order to increase brand visibility.

Brand Sites BrandGain Channel Management Consumer Review guest satisfaction HOSPA hotel industry Hotel Social Media Online bookings Revenue Management Social Influence Social Media Social Media in Hotels

Interview Excerpts on Software Solutions for Hotels from Rate Gain: Channel Manager, Rate Shopper and ORM

233 days

by RateGain in Channel Management, Guest Satisfaction Audit, Hotel Industry, Online Reputation, Rate Shopping, Revenue Management, Revenue Management, Social Media

In a recent interview with Jaime Checheri, Nicolò Rolle, Market Manager – Spain & Portugal at RateGain, speaks of the solutions offered by RateGain for Hotels: ChannelGain, PriceGain Hotels and BrandGain, where he focuses on the challenges which hotels face and how they map to the solutions offered by RateGain. He also briefed about the advantages of each solution, “ChannelGain is a Channel Manager used to manage the distribution of the various OTA’s, travel agencies, tour operators from a single point of view helping hoteliers to perform tedious tasks easily and efficiently. PriceGain Hotels helps Rate Shopping Hotels in their pricing strategy by benchmarking with competitor prices. BrandGain is an online reputation management solution that extracts and analyzes the comments of the various sources and compares it to the competition, to indicate the main areas to be addressed, so that the brand reputation is not affected by the comments.”

We hope you find the article interesting and helps you to make an educated choice in picking the right solution for your Hotel. Please follow the Link to view the transcript of the interview in Spanish.

Hoteles-Software Recomendado online reputation Para el Revenue Manager Reputación Online revenue manager Software Software Hoteles - Reputación Online

Infographic-RateGain

243 days

by RateGain in Channel Management, Guest Satisfaction Audit, Hotel Industry, Online Reputation, Rate Shopping, Revenue Management, Revenue Management, Social Media, Uncategorized

Is the hospitality solution mandatory for hoteliers today? This question must have struck you many times. The Answer is “Yes”. It is essential for Hotels to stay up to date and competitive enough in regards to what their customers are saying about them online, in making their pricing strategy competitive enough, also maximizing their billboard effect . This is where RateGain can solve all your problems. No matter what size you are…We help you optimize revenue

The Infographic below focuses on how RateGain can help you Optimize your Revenue

Infographic-RateGain

billboard effect Brand Advocacy Brand Audit BrandGain Channel Management ChannelGain Consumer reviews good online reviews guest satisfaction Hospitality hotel industry hotel reviews hotels improvement Online reviews optimize revenue percentage of consumers poor online reviews PriceGain pricing Rate Parity RateGain revenue review and feedback ROI satisfaction index services trends

RateGain launched BrandGain, a guest satisfaction and online reputation management solution at HITEC 2011

689 days

by RateGain in Events & Exhibitions, Guest Satisfaction Audit, HITEC 2011, Hotel Industry, Online Reputation, Social Media, Travel Technology Trends

RateGain launched BrandGain, a guest satisfaction and online reputation management solution at HITEC. BrandGain extracts, scans, analyzes and scores comments & reviews on social networks, consumer review sites, blogs etc. to provide the most complete understanding of customer perceptions.

It provides powerful analytics to highlight key customer satisfaction issues, and display actionable data that allows the hotelier to make meaningful decisions that immediately can boost bookings and customer satisfaction levels.

BrandGain re-confirms the leadership of RateGain in web extraction technology segment where it presently caters to more than 6000 hotels worldwide.

BrandGain empowers hotels to not only keep a track & respond to every single review or comment mentioned about their brand but also to analyze it to improve their quality and guest satisfaction index. Some of the salient features are:

• Identifies key guest satisfaction trends and analyzes competitor guest satisfaction performance in multiple languages.
• Advanced web extraction engine extracts, scans, analyzes and scores comments and reviews on almost all popular consumer review sites, social media sites, online travel sites, blogs as well as new media sites.
• Its advanced semantic engine analyzes & categorizes the information very similar to how a human brain perceives.
• Offers customized views for property level & enterprise level.
• Easy to read dashboards for detailed reporting and analysis for brand wide performance or by City/Country/Region level.
• Competitor benchmarking on guest satisfaction with innovative measurement of Compset Satisfaction Index across any aggregation of properties.

Pictures from the event